before purchase.
The items of tot anira be are selected from overseas.
Even European brands may have looser standards than Japanese products, and may have rough seams, mishandling of threads, and scratches on the fabric.
Therefore, we do not respond to complaints or refunds such as dislike of stitching or fabric scratches.
All inspections are meticulous. We do our utmost to ensure that items that we consider to be defective do not reach our customers. However, in the unlikely event that you receive a defective product, we will refund or exchange it. Thank you for your understanding.
In addition, regarding the packaging for delivery, we try to use appropriate packaging in consideration of the environment. We choose eco-friendly packaging such as not using plastic as much as possible and avoiding excessive packaging.
We will continue to take the lead in doing what we can to protect the environment. I would appreciate your understanding.
Regarding defective products and return period
- In the unlikely event that the delivered product is defective, please contact us by email within 5 days after the product arrives with the unused tag attached . We will exchange the product or refund the price.
- As a general rule, refunds cannot be made for any reason other than when the product is defective.
- Sale items cannot be returned unless they are soiled or damaged.
* Excludes sale items during sales.